Empirehouseandhome

Category: trophy-shop

Reviews: 25

Sian

Sian - December 9, 2020 @ 19:03

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Really like this business, always a joy to manage. My latest arrangement of the engraved tankard came really fast and was magnificent! So happy, ideal Birthday present!
Thank you Team Empire

Sue Hutton

Sue Hutton - November 6, 2020 @ 23:18

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If my husband left the Navy Id purchased a 7 trophy instance for a gift only to discover he had 6 awards. I introduced it back along with Empire Medals place the inscription onto a 6 trophy instance and made it back in two days prepared for his final day on the job. They did so to me at no additional charge. Fantastic support.

If my husband left the Navy Id purchased a 7 trophy instance for a gift only to discover he had 6 awards. I introduced it back along with Empire Medals place the inscription onto a 6 trophy instance and made it back in two days prepared for his final

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Richard Gatecliffe Photography

Richard Gatecliffe Photography - August 14, 2020 @ 23:05

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I contacted Empire Medals and clarified that I had my awards Court mounted to get a ceremony in fourteen days. Sent down them for birth on Saturday, and they had been also completed and returned with the next Wednesday. Your excellent support is much valued. Thank you.

I contacted Empire Medals and clarified that I had my awards Court mounted to get a ceremony in fourteen days. Sent down them for birth on Saturday, and they had been also completed and returned with the next Wednesday. Your excellent support is much

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David Buxton

David Buxton - April 30, 2020 @ 22:05

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Quite disappointed actually. Ordered decoration framework to get a date particular event a few weeks hence, also reluctantly was advised by email that Covid disturbance meant a turnaround/delivery timescale of about 28 days. As soon as I chased the shipping date after 26 times that I had been advised delivery timescales were months. I`d have expected better communicating as it was a substantial shift. I cancelled my order and also to be honest I obtained a refund instantly. I sourced an alternate elsewhere that`s to be sent in 6 weeks.

Quite disappointed actually. Ordered decoration framework to get a date particular event a few weeks hence, also reluctantly was advised by email that Covid disturbance meant a turnaround/delivery timescale of about 28 days. As soon as I chased the s

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Thomas Ryan

Thomas Ryan - December 20, 2019 @ 12:06

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Delivered off my nickname to be courtroom mounted and ordered a velvet pouch, so the awards came back fast enough they had been fair enough but were presumed to were staybrighted they didn`t look really shiny for me although the pouch took almost 3 weeks to arrive and in a price of 5 pounds it was be a rather hard felt that I see they`re currently selling for just three pound some thing I sent an email telling them never impressed but no response so again maybe impressed. I also had any awards created and styled for my dad in addition they looked forever.

Delivered off my nickname to be courtroom mounted and ordered a velvet pouch, so the awards came back fast enough they had been fair enough but were presumed to were staybrighted they didn`t look really shiny for me although the pouch took almost 3 w

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Peter

Peter - November 30, 2019 @ 22:02

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Medal came marked and can not catch Mark off the framework I got was great but the snare on back of decoration has flexed hooking it up in to framework I have to use blue tac to stay in on the framework for a bit over 42 pound desire I`ve never used them

Medal came marked and can not catch Mark off the framework I got was great but the snare on back of decoration has flexed hooking it up in to framework I have to use blue tac to stay in on the framework for a bit over 42 pound desire I`ve never used

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Neil Davies

Neil Davies - May 23, 2019 @ 15:06

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I purchased a duplicate copy of my decorations to frame and hang at my home. The support I received was exceptional, the communication has been first class and that I believed that my item was being taken care of on an individual level. The courtroom mounted chords came, they`re excellent. I can`t suggest Empire Medals highly enough. First course. Thank you.

I purchased a duplicate copy of my decorations to frame and hang at my home. The support I received was exceptional, the communication has been first class and that I believed that my item was being taken care of on an individual level. The courtroom

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C Sault

C Sault - April 25, 2019 @ 22:03

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What a wonderful business and service these men have supplied me. I`ve order a significant quantity of framing to my loved ones and their Courier allow them down greatly. I managed to accumulate my own shipping plus they refunded me shipping cost and produced me an Death Penny Medal Length – without any cost. They were incredibly apologetic concerning the situation and the goods are of a great standard. The client support staff proved quite helpful and understanding. I`d suggest them and recall”quality requires some time to make”.

Thank you ladies and gents for all of the help.

Carolyn

What a wonderful business and service these men have supplied me. I`ve order a significant quantity of framing to my loved ones and their Courier allow them down greatly. I managed to accumulate my own shipping plus they refunded me shipping cost and

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Salvador Isnardo Fayos

Salvador Isnardo Fayos - March 6, 2019 @ 23:05

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This is actually the second time that I have purchased from Paradise awards and they have been put on. Their job and merchandise are high speed.

Steve

Steve - January 12, 2019 @ 22:04

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Ordered with Empire Medals on 20th November and obtained a few upgrade Emails but no reference that orders wouldn`t be finished by Christmas. Emailed the company a week before Christmas to test on shipping, automated response just. Emailed on 21/12/18 to obtain an automated response which the business was currently closed and wouldn`t be open till 2/1/19. No reference on the business site that orders might be delayed or never sent. From the new year that the firm delivered an all customers Mail apology to individuals they`d disappointed, this was personalised or stated with significance. I Emailed to cancel my order and I didn`t get a refund but so far I haven`t obtained any private communication. As the others have stated I`d avoid since their customer support is appalling in the slightest.

Ordered with Empire Medals on 20th November and obtained a few upgrade Emails but no reference that orders wouldn`t be finished by Christmas. Emailed the company a week before Christmas to test on shipping, automated response just. Emailed on 21/12/1

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Mrs Fletcher

Mrs Fletcher - January 11, 2019 @ 15:21

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Absolutely amazing service had responded & query quickly. Quality second to none highly urge

Alicia

Alicia - January 10, 2019 @ 14:20

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I analyzed Empire Medals a few weeks ago because I was quite frustrated that I had not got my purchase in time for Christmas and it was a really special gift for my husband.

Now here is the remainder of the narrative…….

After attempting to get Empire Medals without avail that I got a telephone call now from the Client Services Manager and also she stated that the ceremony I`d received wasn`t great enough. She stated they had a sudden influx of commands, they did not anticipate, as a result of 100th anniversary of the conclusion of the First World War. She continued to state this was no explanation though and they ought to have fulfilled my purchase.

Everything I did not expect however is that she`s provided me a complete refund and stated that my purchase will probably likely be with me tomorrow (I`ve already got an email using the entire amount refunded). Not only have I obtained a Unreserved apology but I`m going to get my purchase.

Please don`t permit my very first review set you off purchasing from this business since because I had that telephone call I`m not concerned; since I could not get through I had been concerned that the provider no longer existed. Additionally, my husband bought me that a framework with duplicates of my daddy`s medals mounted at the framework and the caliber of the item was superb.

I analyzed Empire Medals a few weeks ago because I was quite frustrated that I had not got my purchase in time for Christmas and it was a really special gift for my husband.
Now here is the remainder of the narrative…….
After attempting t

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Amanda Baran

Amanda Baran - January 9, 2019 @ 14:15

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Great company, could not have wished for something better. The awards are valued household possessions and are currently superbly and firmly styled for future generations to view.

Mr R Peter

Mr R Peter - January 8, 2019 @ 12:04

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Ordered a Defence Medal a few weeks past, and because of large purchase quantity delivery has been postponed.
The organization kept me well educated for the factors for delay, and that I was thrilled for my engraved trophy at a wonderful metal box past week. It`s a lovely decoration, prepared mounted using a trap clip, also well worth the expense of engraving and to your wait.
As a Result of the Team in Empire Medals.

Ordered a Defence Medal a few weeks past, and because of large purchase quantity delivery has been postponed.
The organization kept me well educated for the factors for delay, and that I was thrilled for my engraved trophy at a wonderful metal box pa

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Christopher Mayes

Christopher Mayes - January 7, 2019 @ 15:20

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Ordered put 2 December and haven`t received this order, performing research work for a household in their own grandfather who served in WW2they had been searching have the awards for Xmas afternoon but sadly not, seemingly they needed to Await material
However, the more difficult part is you cannot get anybody in Empire chords to reply an email or even a telephone call. Total shambles of a Business and surely will not be using them in the long run for some additional job

Ordered put 2 December and haven`t received this order, performing research work for a household in their own grandfather who served in WW2they had been searching have the awards for Xmas afternoon but sadly not, seemingly they needed to Await materi

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Louise Martindill

Louise Martindill - December 23, 2018 @ 13:27

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Not impressed! I`m livid to say the very least. I wished to receive my Dad`s decoration and film munted because of his 80th Birthday Boxing Day. I talked to a person there who stated he was creating the decoration mounts that afternoon so will have the ability to send it by Christmas. I have since discovered nothing. Each time that I have called I receive a response machine have left message however nobody has come back to me personally. I`ve just called again and they`re syut before the new calendar year. DO NOT USE THIS COMPANY IS YOU Need RELIABILITY AND Decent COMMUNICATION. I AM REALLY ANNOYED WITH THIS

Not impressed! I`m livid to say the very least. I wished to receive my Dad`s decoration and film munted because of his 80th Birthday Boxing Day. I talked to a person there who stated he was creating the decoration mounts that afternoon so will have t

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David Morgan

David Morgan - December 8, 2018 @ 14:04

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I`m somewhat rather frustrated and frustrated with my purchase in Empire, it came after weeks and months ( just a BAOR decoration but nonetheless ) of hoping to see you send me that the bible RAF I have not served in the RAF and the`grip`? That is not a trophy grip? Its only a pole on bit of metal along with my name and number around…I cant do much with this…. I surely begrudge paying exactly what I`ve for the service I have been supplied with…it is a farce…. .complete tear off…I honestly believed I`d be receiving a little more craftsmanship and quality….

I`m Delighted to come back this arrangement straight back to be totally fair that it had been 50….truly not worthwhile

I expect a satisfactory results from Empire. . .will I do it? . . .it appears nowadays all Folks need to do is rip off people,

I`m somewhat rather frustrated and frustrated with my purchase in Empire, it came after weeks and months ( just a BAOR decoration but nonetheless ) of hoping to see you send me that the bible RAF I have not served in the RAF and the`grip`? That is no

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Caroline Wright

Caroline Wright - November 30, 2018 @ 15:21

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I purchased my decoration anticipating 48hr provider, but because of delay so took abt 10 times overlooking my dads 80th birthday. The order confirmation I obtained detailed my precise purchase. Yet on receipt it had been engraved incorrectly. I contacted customer support via email and obtained automatic reaction. Needed to ship again a few days later and eventually got an answer fourteen days afterwards, however, no apology. Inadequate service really. I`ve shipped it back and expect a complete refund. Very frustrated.

I purchased my decoration anticipating 48hr provider, but because of delay so took abt 10 times overlooking my dads 80th birthday. The order confirmation I obtained detailed my precise purchase. Yet on receipt it had been engraved incorrectly. I cont

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CAROLINE

CAROLINE - November 28, 2018 @ 23:04

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I`m rather concerned about my awards I`ve sent to be styled. I`ve sent mails and attempted to call, but there`s not any space left on answering system. They haven`t acknowledged any communicating. I want to be aware of if they`re in hand. Royal Mail delivered to Empire Medals, but I haven`t got any telephone using a cost or are they calculating my purchase. I am rather concerned about my Grandfather`s Medals. Can anybody help, as There`s no kinds of communicating delivered to me.I have not been awarded an Order Number

I`m rather concerned about my awards I`ve sent to be styled. I`ve sent mails and attempted to call, but there`s not any space left on answering system. They haven`t acknowledged any communicating. I want to be aware of if they`re in hand. Royal Mail

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Gerwyn Davies

Gerwyn Davies - November 18, 2018 @ 16:04

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Waiting over 16 months for my purchase never responding to mails.

David

David - October 25, 2018 @ 21:03

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I`ve just employed Empire Medals for the next time. Each moment a first class services.

Philip Milford

Philip Milford - August 16, 2018 @ 21:03

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Received world war medals simply to come across the mid pine foliage missing in sequence, had an email saying medals have been in quality management, they then were dispatched.Someone did not assess the sequence properly prior to being discharged, and now have needed to post back delivery and will need to wait again to them to be returned. . The Real medals are excellent only disappointed that sequence was incorrect, could of given 5 stars

Received world war medals simply to come across the mid pine foliage missing in sequence, had an email saying medals have been in quality management, they then were dispatched.Someone did not assess the sequence properly prior to being discharged, an

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Richie Atkinson

Richie Atkinson - May 9, 2018 @ 21:03

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Thanks for the decoration`s ordered.

I bought them today and they`re going on screen along with my Grandfathers citation,
Additionally I`ll be carrying them for his two surviving kids to reveal them I am not certain when they really seen the first decoration`s.

I`ll be sporting them onto remembrance Sunday this season in St Georges hall at Liverpool.

Once more remind you in getting the order delivered punctually as formerly stated on your email`s.
I`d recommend your organization to some person who is hoping to receive any awards out of their family background to get hold of you`ve have been happy with the support you provided.

Regard`s

Richie Atkinson

Thanks for the decoration`s ordered.
I bought them today and they`re going on screen along with my Grandfathers citation,
Additionally I`ll be carrying them for his two surviving kids to reveal them I am not certain when they really seen the first de

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Andrew Cook

Andrew Cook - February 5, 2018 @ 22:04

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Fantastic support. Speedy and efficient and decent quality mounting.

Catherine Wallace

Catherine Wallace - January 6, 2018 @ 22:05

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Unacceptable communicating and processing in this corporation.
I purchased awards on 20th November; guided by employees it will arrive in time for Christmas, and also some flaws or problems that they could call us ASAP.
What exactly happened? Nothing for Christmas. I`ve attempted to email/call/facebook/twitter and no communication.
Nevertheless no products.

Unacceptable communicating and processing in this corporation.
I purchased awards on 20th November; guided by employees it will arrive in time for Christmas, and also some flaws or problems that they could call us ASAP.
What exactly happened? Nothing

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Contact

info@empirehouseandhome.co.uk

08001337646

2 Lambda House, Hadley Park East TF1 6QJ Telford United States

http://www.empirehouseandhome.co.uk/
Empirehouseandhome

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